1. QUESTIONS ABOUT TRAIN SCHEDULE & ITINERARY
– What is the exact ETA – ETD? Is there a risk of delay?
– Does the train have a transshipment? If so, where do I transfer and how long do I have to wait?
– Is there a seat commitment?
– If the ship cancels the trip or drops the cargo (roll cargo), how will the shipping line handle it?
2. QUESTIONS ABOUT RATES & SURCHARGE
– What surcharges are included in the Ocean freight price?
→ Clear breakdown requirements: OF + THC + CIC + EBS + LSS + Seal + Handling…
– Are seasonal surcharges (PSS, GRI, Congestion Fee…) applicable?
– Is the fare condition prepaid or collect? Can the payment method be changed?
– Until what date is the price valid? Can the fee increase after that date?
3. QUESTIONS ABOUT CONTAINER & FREE TIME
– How many days is the free DEM/DET/Storage period at the departure and arrival ports?
– Which depot are empty containers delivered from? Are there enough containers guaranteed?
– If I change depot or container, will there be any fees?
4. QUESTIONS ABOUT DEADLINE & DOCUMENTS
– When is the cut-off deadline for SI, VGM, CY closing?
– Is a draft B/L sent before issuance? How much is the bill correction fee per time?
5. QUESTIONS ABOUT RISK & CANCELLATION POLICY
– How much is the fee to cancel a booking or change the train schedule?
– If the goods are inspected, the seal is damaged, the ship is delayed → the shipping line will support or the cost will be borne entirely by the business.
– Is there a dedicated staff in charge of tracking the shipment (PIC tracking)?
6. QUESTIONS ABOUT RESPONSIBILITY & COMMITMENT
– Is there a long term price contract to fix costs (especially during peak season)?
– Is there a hotline for troubleshooting outside of business hours?
Vietsun Logistics – more than 20 years accompanying Vietnamese enterprises
Help you book safely - optimize costs - ensure progress.
Hotline: 028 3826 9539 or contact Vietsun customer care staff
Email: admin@vietsunlogistic.com
Website: www.vietsunlogistic.com
