{"id":10245,"date":"2025-11-17T08:23:52","date_gmt":"2025-11-17T01:23:52","guid":{"rendered":"https:\/\/vietsunlogistic.com\/?p=10245"},"modified":"2025-11-17T08:23:52","modified_gmt":"2025-11-17T01:23:52","slug":"bo-cau-hoi-khi-dat-booking-voi-hang-tau","status":"publish","type":"post","link":"https:\/\/vietsunlogistic.com\/en\/bo-cau-hoi-khi-dat-booking-voi-hang-tau\/","title":{"rendered":"Questions to ask when booking with shipping lines"},"content":{"rendered":"<style type=\"text\/css\"><\/style><div class=\"xdj266r x14z9mp xat24cr x1lziwak x1vvkbs x126k92a\">\n<div dir=\"auto\">Just a small mistake when booking with a shipping line can cause a business to lose tens of millions of dong due to delayed shipments, additional fees or loss of reputation with customers. Vietsun has compiled a set of questions when booking with a shipping line to help you minimize errors when booking.<\/div>\n<div dir=\"auto\"><\/div><div dir=\"auto\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-10248\" src=\"https:\/\/vietsunlogistic.com\/wp-content\/uploads\/2025\/11\/cau-hoi-booking.jpg\" alt=\"Cau hoi booking\" width=\"940\" height=\"788\" srcset=\"https:\/\/vietsunlogistic.com\/wp-content\/uploads\/2025\/11\/cau-hoi-booking.jpg 940w, https:\/\/vietsunlogistic.com\/wp-content\/uploads\/2025\/11\/cau-hoi-booking-300x251.jpg 300w, https:\/\/vietsunlogistic.com\/wp-content\/uploads\/2025\/11\/cau-hoi-booking-768x644.jpg 768w, https:\/\/vietsunlogistic.com\/wp-content\/uploads\/2025\/11\/cau-hoi-booking-14x12.jpg 14w, https:\/\/vietsunlogistic.com\/wp-content\/uploads\/2025\/11\/cau-hoi-booking-580x486.jpg 580w, https:\/\/vietsunlogistic.com\/wp-content\/uploads\/2025\/11\/cau-hoi-booking-860x721.jpg 860w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/div><h4 dir=\"auto\">1. QUESTIONS ABOUT TRAIN SCHEDULE &amp; ITINERARY<\/h4><div dir=\"auto\">\n<p>\u2013 What is the exact ETA \u2013 ETD? Is there a risk of delay?<\/p>\n<p>\u2013 Does the train have a transshipment? If so, where do I transfer and how long do I have to wait?<\/p>\n<p>\u2013 Is there a seat commitment?<\/p>\n<p>\u2013 If the ship cancels the trip or drops the cargo (roll cargo), how will the shipping line handle it?<\/p>\n<h4>2. QUESTIONS ABOUT RATES &amp; SURCHARGE<\/h4>\n<p>\u2013 What surcharges are included in the Ocean freight price?<\/p>\n<p>\u2192 Clear breakdown requirements: OF + THC + CIC + EBS + LSS + Seal + Handling\u2026<\/p>\n<p>\u2013 Are seasonal surcharges (PSS, GRI, Congestion Fee\u2026) applicable?<\/p>\n<p>\u2013 Is the fare condition prepaid or collect? Can the payment method be changed?<\/p>\n<p>\u2013 Until what date is the price valid? Can the fee increase after that date?<\/p>\n<h4>3. QUESTIONS ABOUT CONTAINER &amp; FREE TIME<\/h4>\n<p>\u2013 How many days is the free DEM\/DET\/Storage period at the departure and arrival ports?<\/p>\n<p>\u2013 Which depot are empty containers delivered from? Are there enough containers guaranteed?<\/p>\n<p>\u2013 If I change depot or container, will there be any fees?<\/p>\n<h4>4. QUESTIONS ABOUT DEADLINE &amp; DOCUMENTS<\/h4>\n<p>\u2013 When is the cut-off deadline for SI, VGM, CY closing?<\/p>\n<p>\u2013 Is a draft B\/L sent before issuance? How much is the bill correction fee per time?<\/p>\n<h4>5. QUESTIONS ABOUT RISK &amp; CANCELLATION POLICY<\/h4>\n<p>\u2013 How much is the fee to cancel a booking or change the train schedule?<\/p>\n<p>\u2013 If the goods are inspected, the seal is damaged, the ship is delayed \u2192 the shipping line will support or the cost will be borne entirely by the business.<\/p>\n<p>\u2013 Is there a dedicated staff in charge of tracking the shipment (PIC tracking)?<\/p>\n<h4>6. QUESTIONS ABOUT RESPONSIBILITY &amp; COMMITMENT<\/h4>\n<p>\u2013 Is there a long term price contract to fix costs (especially during peak season)?<\/p>\n<p>\u2013 Is there a hotline for troubleshooting outside of business hours?<\/p>\n<div class=\"x14z9mp xat24cr x1lziwak x1vvkbs xtlvy1s x126k92a\">\n<div dir=\"auto\"><span class=\"html-span xexx8yu xyri2b x18d9i69 x1c1uobl x1hl2dhg x16tdsg8 x1vvkbs x3nfvp2 x1j61x8r x1fcty0u xdj266r xat24cr xm2jcoa x1mpyi22 xxymvpz xlup9mm x1kky2od\"><img loading=\"lazy\" decoding=\"async\" class=\"xz74otr x15mokao x1ga7v0g x16uus16 xbiv7yw\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/t3d\/1\/16\/1f4e6.png\" alt=\"&#128230;\" width=\"16\" height=\"16\"><\/span> Vietsun Logistics \u2013 more than 20 years accompanying Vietnamese enterprises<\/div>\n<div dir=\"auto\"><span class=\"html-span xexx8yu xyri2b x18d9i69 x1c1uobl x1hl2dhg x16tdsg8 x1vvkbs x3nfvp2 x1j61x8r x1fcty0u xdj266r xat24cr xm2jcoa x1mpyi22 xxymvpz xlup9mm x1kky2od\"><img loading=\"lazy\" decoding=\"async\" class=\"xz74otr x15mokao x1ga7v0g x16uus16 xbiv7yw\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/t51\/1\/16\/1f449.png\" alt=\"&#128073;\" width=\"16\" height=\"16\"><\/span> Help you book safely - optimize costs - ensure progress.<\/div>\n<div dir=\"auto\"><\/div>\n<\/div>\n<div class=\"x14z9mp xat24cr x1lziwak x1vvkbs xtlvy1s x126k92a\">\n<div dir=\"auto\">For more information on train schedules or booking assistance, please contact:<\/div>\n<div dir=\"auto\"><span class=\"html-span xexx8yu xyri2b x18d9i69 x1c1uobl x1hl2dhg x16tdsg8 x1vvkbs x3nfvp2 x1j61x8r x1fcty0u xdj266r xat24cr xm2jcoa x1mpyi22 xxymvpz xlup9mm x1kky2od\"><img loading=\"lazy\" decoding=\"async\" class=\"xz74otr x15mokao x1ga7v0g x16uus16 xbiv7yw\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/t4d\/1\/16\/1f4de.png\" alt=\"&#128222;\" width=\"16\" height=\"16\"><\/span> Hotline: 028 3826 9539 or contact Vietsun customer care staff<\/div>\n<div 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href=\"https:\/\/www.facebook.com\/hashtag\/nh%E1%BA%ADtvi%E1%BB%87t?__eep__=6&amp;__cft__%5B0%5D=AZVYgoWLd8vG12fo_IXXXCbJGUFF35qVdc8bvg0DxfT9MM8wr99DV9bvnluD9RC91qjAbayw-oJGX3lPR2S9qmcKXSujbKEsmmF8gOav-IS3Hgp3iM0r5MdY9C6BL_qGXd-yjsZr__4rMINynp6fF7bTLnjCmSpFTQ9kGUzlMCVdpbTB8palojQVU9DbGK5Tcdc&amp;__tn__=*NK-R\">#JapanVietnam<\/a><\/span> <span class=\"html-span xdj266r x14z9mp xat24cr x1lziwak xexx8yu xyri2b x18d9i69 x1c1uobl x1hl2dhg x16tdsg8 x1vvkbs\"><a class=\"x1i10hfl xjbqb8w x1ejq31n x18oe1m7 x1sy0etr xstzfhl x972fbf x10w94by x1qhh985 x14e42zd x9f619 x1ypdohk xt0psk2 x3ct3a4 xdj266r x14z9mp xat24cr x1lziwak xexx8yu xyri2b x18d9i69 x1c1uobl x16tdsg8 x1hl2dhg xggy1nq x1a2a7pz xkrqix3 x1sur9pj x1fey0fg x1s688f\" tabindex=\"0\" role=\"link\" 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href=\"https:\/\/www.facebook.com\/hashtag\/v%E1%BA%ADnt%E1%BA%A3i%C4%91%C6%B0%E1%BB%9Dngbi%E1%BB%83n?__eep__=6&amp;__cft__%5B0%5D=AZVYgoWLd8vG12fo_IXXXCbJGUFF35qVdc8bvg0DxfT9MM8wr99DV9bvnluD9RC91qjAbayw-oJGX3lPR2S9qmcKXSujbKEsmmF8gOav-IS3Hgp3iM0r5MdY9C6BL_qGXd-yjsZr__4rMINynp6fF7bTLnjCmSpFTQ9kGUzlMCVdpbTB8palojQVU9DbGK5Tcdc&amp;__tn__=*NK-R\">#Sea Transport<\/a><\/span> <span class=\"html-span xdj266r x14z9mp xat24cr x1lziwak xexx8yu xyri2b x18d9i69 x1c1uobl x1hl2dhg x16tdsg8 x1vvkbs\"><a class=\"x1i10hfl xjbqb8w x1ejq31n x18oe1m7 x1sy0etr xstzfhl x972fbf x10w94by x1qhh985 x14e42zd x9f619 x1ypdohk xt0psk2 x3ct3a4 xdj266r x14z9mp xat24cr x1lziwak xexx8yu xyri2b x18d9i69 x1c1uobl x16tdsg8 x1hl2dhg xggy1nq x1a2a7pz xkrqix3 x1sur9pj x1fey0fg x1s688f\" tabindex=\"0\" role=\"link\" href=\"https:\/\/www.facebook.com\/hashtag\/v%E1%BA%ADnt%E1%BA%A3in%E1%BB%99i%C4%91%E1%BB%8Ba?__eep__=6&amp;__cft__%5B0%5D=AZVYgoWLd8vG12fo_IXXXCbJGUFF35qVdc8bvg0DxfT9MM8wr99DV9bvnluD9RC91qjAbayw-oJGX3lPR2S9qmcKXSujbKEsmmF8gOav-IS3Hgp3iM0r5MdY9C6BL_qGXd-yjsZr__4rMINynp6fF7bTLnjCmSpFTQ9kGUzlMCVdpbTB8palojQVU9DbGK5Tcdc&amp;__tn__=*NK-R\"># Domestic Transportation<\/a><\/span> <span class=\"html-span xdj266r x14z9mp xat24cr x1lziwak xexx8yu xyri2b x18d9i69 x1c1uobl x1hl2dhg x16tdsg8 x1vvkbs\"><a class=\"x1i10hfl xjbqb8w x1ejq31n x18oe1m7 x1sy0etr xstzfhl x972fbf x10w94by x1qhh985 x14e42zd x9f619 x1ypdohk xt0psk2 x3ct3a4 xdj266r x14z9mp xat24cr x1lziwak xexx8yu xyri2b x18d9i69 x1c1uobl x16tdsg8 x1hl2dhg xggy1nq x1a2a7pz xkrqix3 x1sur9pj x1fey0fg x1s688f\" tabindex=\"0\" role=\"link\" 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Vietsun t&#7893;ng h&#7907;p B&#7897; c&acirc;u h&#7887;i khi booking v&#7899;i h&atilde;ng t&agrave;u gi&uacute;p b&#7841;n h&#7841;n ch&#7871; t&#7889;i &#273;a c&aacute;c sai s&oacute;t&hellip;<\/p>","protected":false},"author":1,"featured_media":10248,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10245","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thuat-ngu-chuyen-nganh"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.9 (Yoast SEO v20.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>B\u1ed9 c\u00e2u h\u1ecfi khi \u0111\u1eb7t booking v\u1edbi h\u00e3ng t\u00e0u - C\u00d4NG TY C\u1ed4 PH\u1ea6N NH\u1eacT VI\u1ec6T VIETSUN CORPORATION<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vietsunlogistic.com\/en\/bo-cau-hoi-khi-dat-booking-voi-hang-tau\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B\u1ed9 c\u00e2u h\u1ecfi khi \u0111\u1eb7t booking v\u1edbi h\u00e3ng t\u00e0u\" \/>\n<meta property=\"og:description\" content=\"Ch&#7881; m&#7897;t sai s&oacute;t nh&#7887; khi &#273;&#7863;t booking v&#7899;i h&atilde;ng t&agrave;u c&oacute; th&#7875; khi&#7871;n doanh nghi&#7879;p thi&#7879;t h&#7841;i h&agrave;ng ch&#7909;c tri&#7879;u &#273;&#7891;ng v&igrave; tr&#7877; h&agrave;ng, ph&aacute;t sinh ph&iacute; ho&#7863;c m&#7845;t uy t&iacute;n v&#7899;i kh&aacute;ch h&agrave;ng. 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